We think and act from the customers’ perspective
GS E&C seeks to improve its customers' values under its management philosophy - "We think and act from the customers' perspective to be by their side at all times." We continue to identify our customers' needs through regular customer satisfaction surveys. We reflect the outcome in our employee education and training while taking immediate actions on them. Based on its customer-oriented mindset, the company will continue to diversify its communication channels with customers and promote continuous quality innovations to deliver its customers the best values possible.
GS E&C has established an integrated management system (IMS), which has integrated its EMS (environmental management system), QMS (quality management system) and OHSMS (occupational health and safety management system). The company acquired accreditation for its environmental management system in 1993, followed by certification for its occupational safety and health management system in 2005 and certification for its quality management system in 2009. GS E&C continues to win awards for its integrated quality management system. In 2015, it received awards from the Minister of Land, Infrastructure and Transport and the Director of Seoul Regional Office of Construction Management for its excellence in the field.
TPMS based quality management structure
- 1. Global standards
- 2. Autonomous execution of quality management works
- 3. Optimum quality management system
- 4. Regular inspection and monitoring of standards
- 5. Exposure to failure, culture of improvement